Comments on: wonders of customer service http://blog.mcstudios.net/2007/05/31/wonders-of-customer-service Tue, 06 Jan 2009 15:32:03 +0000 http://wordpress.org/?v=2.7 hourly 1 By: Jeff http://blog.mcstudios.net/2007/05/31/wonders-of-customer-service/comment-page-1#comment-1093 Jeff Fri, 01 Jun 2007 08:24:12 +0000 http://blog.mcstudios.net/2007/05/31/wonders-of-customer-service/#comment-1093 First, you need a passionate owner/manager. After that, it's mostly communicating this passion to the employees, and finding good employees who are intrinsically motivated. Examples of this are covered in Made to Stick, a good one being <a href="http://www.usnews.com/usnews/news/articles/041206/6mess.htm" rel="nofollow">the Pegasus dining hall at Camp Liberty</a>. First, you need a passionate owner/manager. After that, it’s mostly communicating this passion to the employees, and finding good employees who are intrinsically motivated.

Examples of this are covered in Made to Stick, a good one being the Pegasus dining hall at Camp Liberty.

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